Refund Policy
Refunds for Damaged Items
We only accept refunds in the case that your product arrives damaged. If you believe your item is defective or damaged, please contact us within 7 days of receiving your order. To initiate the refund process, we’ll need clear pictures or videos that show the damage or defect on the product.
Eligibility for Refund
To be eligible for a refund, your item must be defective or damaged upon arrival. Please inspect your order as soon as you receive it. If your item is not damaged or defective, unfortunately, we cannot process a refund.
How to Start a Refund Request
To request a refund, please reach out to us at info@officialvelare.com with the following:
- Pictures or videos showing the damage or defect.
- Your order details (order number, name, and email).
Once we review your request and confirm the damage, we will approve the refund and send you a replacement product at no additional cost. The replacement product will be shipped to the same address as your original order.
Refunds will be processed to your original payment method within 10 business days.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to resolve it.
We also do not accept returns on sale items or gift cards. If you have any questions about specific items, please get in touch with us.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund is approved or not. If approved, we will process the refund to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund or replacement, please contact us at info@officialvelare.com.
What Our Customers Are Saying
Let customers speak for us
from 313 reviewsVelare really nailed it with this one. You can tell it’s a premium product from the feel. Plus, the unmarked packaging gave me peace of mind when it arrived nobody suspected a thing.
I was a bit nervous since this is my first toy like this, but the experience has been amazing. Very comfortable and looks super realistic. Highly recommend for beginners and beyond.
This toy delivers everything it promises. The base suction is rock solid and the design is ultra-realistic. Love that it's body-safe and easy to clean too.
Delivery was discreet no markings or branding on the box, which was a big relief. The product inside? Even better than expected. Firm but flexible, and incredibly satisfying.
I’m seriously impressed with the quality. The texture feels so lifelike, and the suction cup sticks perfectly to my shower wall without slipping. Totally worth it!
Great balance of softness and firmness. The detailing adds to the realism, and the packaging was discreet enough for me to feel totally at ease. Highly recommend.
Smooth material, realistic design, and flexible enough for comfort. I’ve used other products before, but this one really hits all the marks. Easy to clean and store too.
The suction cup is no joke solid grip even on tiles. The size is generous without being overwhelming. Looks and feels premium.
It came in the most discreet packaging no branding, no weird looks from the mailman. The product itself is high quality, comfortable, and delivers exactly what I needed.
The texture and shape feel incredibly lifelike, and the firmness is just right. I love that the suction cup holds firmly to any smooth surface hands-free fun at its best!
Came quickly and in discreet packaging nobody could guess what was inside. The quiet motor is a big plus, and it feels amazing. Can’t recommend enough!
Every setting is unique and satisfying. The thrusting feature adds a whole new level of intensity. Great battery life, and super easy to clean.
The black design is sleek and elegant, and the dual stimulation is everything I hoped for. The different settings keep things exciting every time.
Arrived in unmarked packaging which I really appreciated. Inside, the product looks luxurious and performs even better. Strong yet quiet total win.
I’ve never felt anything like this. The thrusting and vibration combo is out of this world. Truly designed for maximum pleasure. I’m a fan for life!
8 The Green, ste B, Dover Delaware 19901,
United States.
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