FAQ - Frequently Asked Questions

Title

General FAQ's

Is this product body-safe?

Yes, our products are made of body-safe materials, like silicone rubber, which is non-porous, not easy to breed bacteria and very easy to clean. We also utilize Li-ion Polymer batteries and we have all the relevant tests and certifications for the materials used. You can request them at any time.

Does this product come with a warranty?

Although we do not accept exchanges or returns, you have 10 days to try the product. If it is defective, please provide proof of the issue, and we will send you a replacement.

What cleaning instructions are recommended for this product?

Cleaning instructions vary by product. For specific cleaning and storage guidelines, please refer to the FAQs for each product. You can also contact us at info@officialvelare.com or click the chat icon for assistance.

Are products waterproof or water-resistant?

It depends on the product. Please refer to the FAQs for specific details on each item. For further assistance, feel free to contact us at info@officialvelare.com or click the chat icon.

What power source does the product use?

Most of the products are USB chargeable. Check the product detail page for more information.

Is your product suitable for beginners or more experienced users?

Yes, it is suitable for both beginners and experienced users. It is user-friendly and easy to use.

What payment method do you accept?

We accept the following payments: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay

Do you accept returns?

At VELĀRE, we take pride in the quality of our products. Each product undergoes rigorous inspection and testing before shipping to ensure it meets our high standards. In the rare event that your selected item arrives with a defect or damage, please contact us within 24 hours at info@officialvelare.com, and we’ll assist you promptly.

What is your refund policy?

Our return policy is designed specifically for damaged products upon arrival. We do not offer refunds for other reasons, as this ensures the integrity and quality of our products while maintaining customer satisfaction.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. If you change your mind, simply contact us at info@officialvelare.com with your order number.

Shipping and Delivery

Do you expedite shipment?

Not applicable at the moment. Our estimated delivery is 5 to 8 business days.

Is the packaging discreet?

Absolutely. At VELĀRE, your privacy is our top priority. Every product is packaged discreetly in sealed packaging with tamper-proof security measures, ensuring only you can open it. Your purchase will remain confidential throughout the shipping and delivery process, providing you with peace of mind.

What Our Customers Are Saying

Realistic 100%

"This doll is the most realistic Ive ever had in my hands. The thing I liked most is the box that is sealed so noone can open but me, and I can use it to store it."

- Anj

Excited!! Can’t Wait to Try!

"Just got it, and it looks amazing. The quality feels top-notch—super soft and lifelike. So pumped to test it out."

- Travis J.

Great quality, perfect size, and strong suction!

I was pleasantly surprised by how realistic and lifelike this silicone dildo is! The size is perfect. The silicone is very smooth, and easy to clean. Everything about this product screams high quality. Highly recommend for anyone looking for a realistic experience with a durable, safe product!

- Anonymous