General FAQ's
Is this product body-safe?
Yes, our products are made of body-safe materials, like silicone rubber, which is non-porous, not easy to breed bacteria and very easy to clean. We also utilize Li-ion Polymer batteries and we have all the relevant tests and certifications for the materials used. You can request them at any time.
Does this product come with a warranty?
Although we do not accept exchanges or returns, you have 10 days to try the product. If it is defective, please provide proof of the issue, and we will send you a replacement.
What cleaning instructions are recommended for this product?
Cleaning instructions vary by product. For specific cleaning and storage guidelines, please refer to the FAQs for each product. You can also contact us at info@officialvelare.com or click the chat icon for assistance.
Are products waterproof or water-resistant?
It depends on the product. Please refer to the FAQs for specific details on each item. For further assistance, feel free to contact us at info@officialvelare.com or click the chat icon.
What power source does the product use?
Most of the products are USB chargeable. Check the product detail page for more information.
Is your product suitable for beginners or more experienced users?
Yes, it is suitable for both beginners and experienced users. It is user-friendly and easy to use.
What payment method do you accept?
We accept the following payments: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay
Do you accept returns?
At VELĀRE, we take pride in the quality of our products. Each product undergoes rigorous inspection and testing before shipping to ensure it meets our high standards. In the rare event that your selected item arrives with a defect or damage, please contact us within 24 hours at info@officialvelare.com, and we’ll assist you promptly.
What is your refund policy?
Our return policy is designed specifically for damaged products upon arrival. We do not offer refunds for other reasons, as this ensures the integrity and quality of our products while maintaining customer satisfaction.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. If you change your mind, simply contact us at info@officialvelare.com with your order number.
Shipping and Delivery
Do you expedite shipment?
Not applicable at the moment. Our estimated delivery is 5 to 8 business days.
Is the packaging discreet?
Absolutely. At VELĀRE, your privacy is our top priority. Every product is packaged discreetly in sealed packaging with tamper-proof security measures, ensuring only you can open it. Your purchase will remain confidential throughout the shipping and delivery process, providing you with peace of mind.
What Our Customers Are Saying
Let customers speak for us
from 313 reviewsVelare really nailed it with this one. You can tell it’s a premium product from the feel. Plus, the unmarked packaging gave me peace of mind when it arrived nobody suspected a thing.
I was a bit nervous since this is my first toy like this, but the experience has been amazing. Very comfortable and looks super realistic. Highly recommend for beginners and beyond.
This toy delivers everything it promises. The base suction is rock solid and the design is ultra-realistic. Love that it's body-safe and easy to clean too.
Delivery was discreet no markings or branding on the box, which was a big relief. The product inside? Even better than expected. Firm but flexible, and incredibly satisfying.
I’m seriously impressed with the quality. The texture feels so lifelike, and the suction cup sticks perfectly to my shower wall without slipping. Totally worth it!
Great balance of softness and firmness. The detailing adds to the realism, and the packaging was discreet enough for me to feel totally at ease. Highly recommend.
Smooth material, realistic design, and flexible enough for comfort. I’ve used other products before, but this one really hits all the marks. Easy to clean and store too.
The suction cup is no joke solid grip even on tiles. The size is generous without being overwhelming. Looks and feels premium.
It came in the most discreet packaging no branding, no weird looks from the mailman. The product itself is high quality, comfortable, and delivers exactly what I needed.
The texture and shape feel incredibly lifelike, and the firmness is just right. I love that the suction cup holds firmly to any smooth surface hands-free fun at its best!
Came quickly and in discreet packaging nobody could guess what was inside. The quiet motor is a big plus, and it feels amazing. Can’t recommend enough!
Every setting is unique and satisfying. The thrusting feature adds a whole new level of intensity. Great battery life, and super easy to clean.
The black design is sleek and elegant, and the dual stimulation is everything I hoped for. The different settings keep things exciting every time.
Arrived in unmarked packaging which I really appreciated. Inside, the product looks luxurious and performs even better. Strong yet quiet total win.
I’ve never felt anything like this. The thrusting and vibration combo is out of this world. Truly designed for maximum pleasure. I’m a fan for life!
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United States.
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