General FAQ's
Is this product body-safe?
Yes, our products are made of body-safe materials, like silicone rubber, which is non-porous, not easy to breed bacteria and very easy to clean. We also utilize Li-ion Polymer batteries and we have all the relevant tests and certifications for the materials used. You can request them at any time.
Does this product come with a warranty?
Although we do not accept exchanges or returns, you have 10 days to try the product. If it is defective, please provide proof of the issue, and we will send you a replacement.
What cleaning instructions are recommended for this product?
Cleaning instructions vary by product. For specific cleaning and storage guidelines, please refer to the FAQs for each product. You can also contact us at info@officialvelare.com or click the chat icon for assistance.
Are products waterproof or water-resistant?
It depends on the product. Please refer to the FAQs for specific details on each item. For further assistance, feel free to contact us at info@officialvelare.com or click the chat icon.
What power source does the product use?
Most of the products are USB chargeable. Check the product detail page for more information.
Is your product suitable for beginners or more experienced users?
Yes, it is suitable for both beginners and experienced users. It is user-friendly and easy to use.
What payment method do you accept?
We accept the following payments: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay
Do you accept returns?
At VELĀRE, we take pride in the quality of our products. Each product undergoes rigorous inspection and testing before shipping to ensure it meets our high standards. In the rare event that your selected item arrives with a defect or damage, please contact us within 24 hours at info@officialvelare.com, and we’ll assist you promptly.
What is your refund policy?
Our return policy is designed specifically for damaged products upon arrival. We do not offer refunds for other reasons, as this ensures the integrity and quality of our products while maintaining customer satisfaction.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. If you change your mind, simply contact us at info@officialvelare.com with your order number.
Shipping and Delivery
Do you expedite shipment?
Not applicable at the moment. Our estimated delivery is 5 to 8 business days.
Is the packaging discreet?
Absolutely. At VELĀRE, your privacy is our top priority. Every product is packaged discreetly in sealed packaging with tamper-proof security measures, ensuring only you can open it. Your purchase will remain confidential throughout the shipping and delivery process, providing you with peace of mind.
What Our Customers Are Saying
Let customers speak for us
from 881 reviewsThe attention to shape and texture feels personal. Not like something mass-produced. Every line feels intentional.
Warmed it slightly before use and it took the experience to another level. Highly recommend doing that. Incredible feel.
Came in a plain brown box, tightly sealed. No branding or signs of what was inside. Perfect for private buyers.
I’ve used it several times and it still feels like new. Cleans fast, dries fast, and feels incredible.
There’s weight where it matters. The density and bounce are just right. Gave me a surprisingly immersive experience.
Not too light like others I’ve tried. That added weight makes the experience way more grounded. Solid design.
No motors, no distractions. Just a peaceful, realistic session every time. Sometimes simple is better.
Got it in under a week. I was shocked! Fast delivery, discreet packaging, and no issues. That’s how it should be.
Cleaning is simple and quick. No sticky residue or weird textures. Silicone stays smooth after many uses.
The curves are smooth and the firmness is spot on. Great experience overall.
They got every contour right. Realistic shape, perfect weight distribution, and comfortable to move around.
Looks amazing, but it’s the experience that sells it. Deep, firm, but with just enough give. Easily a favorite.
The surface is soft, no rough spots at all. Very impressed with how real the material feels to the touch.
Not too squishy, not too stiff. The curves are perfect, and the skin texture feels natural. Excellent product.
Arrived in a basic box with no markings. No questions asked. Inside was clean, sealed, and ready to go.
8 The Green, ste B, Dover Delaware 19901,
United States.
Copyright © 2025, VELĀRE. All Rights Reserved
